1. About Us and the Platform

1.1 Company Identity

Immigration Workspace is a product of Ascend General Consultants Ltd, a private limited company registered in England and Wales, company number 16315187.

These Terms of Service constitute a legally binding agreement between you (the user) and Ascend General Consultants Ltd.

References to "we", "us", "our", and "the company" throughout these terms refer to Ascend General Consultants Ltd. References to "you", "your", and "the user" refer to the individual or organisation accessing Immigration Workspace.

1.2 Contact Information

For all enquiries relating to these Terms of Service or any aspect of the platform please contact us at:

Ascend General Consultants Ltd — Immigration Workspace

Registered in England and Wales, company number 16315187

Unit 82a James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE

Email: support@immigrationworkspace.com

We aim to respond to all enquiries within one business day.

1.3 Platform Description

Immigration Workspace is an AI-powered case management and document drafting platform built specifically for UK immigration practitioners including but not limited to solicitors, IAA-regulated advisers, immigration consultants, and HR professionals managing sponsored workers.

The platform provides the following tools and features:

• AI-powered document generation for UK visa routes
• Case management and applicant profile management
• Refusal letter analysis and risk assessment
• Pre-submission case audit and refusal prediction
• Auto-improvement of flagged document sections
• Client portal for applicant communication
• Eligibility checking and route assessment tools
• Calendar and deadline management
• Document storage and management
• Interview preparation guide generation
• Team collaboration tools on Agency plans
• PDF export and secure case sharing

2. Eligibility and Account Registration

2.1 Who May Use This Platform

You may use Immigration Workspace if you meet all of the following conditions:

• You are at least 18 years of age
• You are using the platform in a professional or business capacity
• You have the legal authority to enter into this agreement on behalf of yourself or your organisation
• You are not located in a jurisdiction where use of this platform is prohibited by law
• You are not subject to any sanctions that would prohibit you from entering into this agreement

2.2 Account Registration

To access the full features of Immigration Workspace you must create an account. When registering you agree to the following obligations:

• Provide accurate, current, and complete registration information
• Maintain and promptly update your account information to keep it accurate
• Keep your password secure and strictly confidential at all times
• Not share your login credentials with any unauthorised person or organisation
• Notify us immediately of any suspected unauthorised access to your account at support@immigrationworkspace.com

2.3 Account Security

You are solely responsible for all activity that occurs under your account whether or not you authorised that activity.

We offer two-factor authentication (2FA) and strongly recommend that all users enable this feature to protect their account and their clients' data.

Security Notice: Ascend General Consultants Ltd will never ask for your password by email, telephone, or any other communication channel. If you receive any such request please report it immediately to support@immigrationworkspace.com

2.4 Prohibited Account Conduct

You must not:

• Create an account using false or misleading information
• Impersonate any person, organisation, or regulatory body
• Create multiple accounts to circumvent plan limits or restrictions
• Transfer your account to any third party without our prior written consent
• Allow any person who has not agreed to these terms to access the platform through your account

2.5 Account Suspension and Termination

We reserve the right to suspend or permanently terminate your account at our sole discretion in the following circumstances:

• You have breached any provision of these Terms of Service
• We have reasonable grounds to believe your use of the platform is fraudulent, unlawful, or harmful
• Payment for a paid subscription has failed and remains unresolved after reasonable written notice
• Your account has remained inactive for a continuous period of 12 months or more
• We are required to do so by law or regulatory obligation

Where it is reasonable and safe to do so we will endeavour to provide you with advance notice before taking account action.

3. Acceptable Use Policy

3.1 Permitted Use

You may use Immigration Workspace solely for lawful professional purposes in connection with UK immigration practice including:

• Preparing and managing immigration applications for clients
• Drafting immigration-related documents for professional review
• Managing case files and client communications
• Analysing refusal letters for professional purposes
• Assessing visa route eligibility for clients
• Training and professional development purposes

3.2 Prohibited Use

You must not use Immigration Workspace to:

• Provide immigration advice without the appropriate IAA authorisation or SRA qualification where required by law
• Submit AI-generated documents to the Home Office without appropriate professional review and sign-off
• Store or process data relating to individuals without appropriate legal basis under GDPR and UK data protection law
• Engage in any activity that constitutes immigration fraud or facilitates immigration fraud
• Reverse engineer, decompile, or attempt to extract the source code of the platform
• Scrape, crawl, or systematically extract data from the platform by automated means
• Introduce malware, viruses, or any malicious code to the platform or its infrastructure
• Use the platform in any way that could damage, disable, or impair the platform or its infrastructure
• Resell, sublicense, or commercially exploit access to the platform without our prior written consent
• Use the platform to store or transmit unlawful, defamatory, or offensive content
• Circumvent any technical measures designed to restrict access or enforce plan limits

3.3 Professional Regulatory Obligations

Regulatory Responsibility: You remain solely responsible for complying with all applicable professional regulatory obligations including but not limited to IAA regulations, SRA rules, and any other regulatory framework applicable to your practice. Immigration Workspace does not provide regulatory compliance advice and use of the platform does not satisfy or substitute for any regulatory obligation.

3.4 Reporting Misuse

If you become aware of any misuse of the platform or any activity that breaches these terms please report it to us immediately at:

support@immigrationworkspace.com

4. Subscription Plans and Billing

4.1 Available Plans

Immigration Workspace offers the following subscription plans:

• Free Plan — limited features, no payment required
• Professional Plan — full platform access for individual practitioners
• Agency Plan — team access for immigration firms

Full details of what is included in each plan are available on our pricing page at immigrationworkspace.com/pricing. Plan features, limits, and prices are subject to change. We will provide reasonable advance notice of any changes that materially affect your subscription.

4.2 Billing and Payment

All paid subscriptions are billed in advance on a monthly or annual basis depending on the billing cycle you select at the time of purchase. Payment is processed securely through Stripe. By subscribing to a paid plan you authorise us to charge your payment method on a recurring basis at the applicable subscription rate.

• All prices are displayed in GBP (£)
• Prices shown are exclusive of VAT. Where applicable, VAT will be calculated and added automatically at checkout by Stripe based on your billing location
• Payment is due at the start of each billing period
• Invoices are available to download from your billing dashboard

4.3 Failed Payments

If a payment fails we will notify you by email and attempt to process the payment again. If payment continues to fail after reasonable attempts your account may be downgraded to the Free plan or suspended until payment is resolved.

For payment queries please contact us at support@immigrationworkspace.com

4.4 Credit Packs

Additional AI generation credits may be purchased as one-time credit packs. Credit packs are non-refundable and non-transferable. Unused credits expire 12 months from the date of purchase.

4.5 Plan Changes

You may upgrade or downgrade your subscription plan at any time through your billing dashboard. Upgrades take effect immediately. Downgrades take effect at the start of the next billing period.

5. Free Trial Terms

5.1 Free Trial Period

We offer a 7-day free trial of paid subscription plans. During the free trial period you will have access to the full features of the plan you selected without being charged.

5.2 Trial Conditions

• No credit card is required to start a free trial
• Only one free trial is permitted per user or organisation
• Creating multiple accounts to access additional free trials is prohibited
• We reserve the right to modify or discontinue the free trial offer at any time

5.3 End of Trial

At the end of your free trial period you will be asked to select a paid plan to continue using the platform. If you do not subscribe your account will revert to the Free plan with its associated limitations. Your cases and data will be retained for 30 days to allow you to export or subscribe.

6. Cancellation and Refund Policy

6.1 Cancellation

You may cancel your subscription at any time through your billing dashboard or by contacting us at support@immigrationworkspace.com

Cancellation takes effect at the end of your current billing period. You will retain access to paid features until that date. You will not be charged for subsequent billing periods after cancellation.

6.2 Refund Policy

All subscription payments are non-refundable except in the following circumstances:

• You experienced a significant technical failure that prevented access to the platform for an extended period through no fault of your own
• You were charged incorrectly due to a billing error on our part
• You are entitled to a refund under applicable consumer protection law

Refund requests must be submitted within 14 days of the charge in question to support@immigrationworkspace.com with full details of the issue. We will review all refund requests fairly and respond within 5 business days.

6.3 Data After Cancellation

Following cancellation your data will remain accessible for 30 days to allow you to export your case files and documents. After 30 days all your data will be permanently and irreversibly deleted from our systems.

Data Export Reminder: We strongly recommend exporting all case data and documents before your 30-day post-cancellation window expires. We cannot recover data after permanent deletion. For export assistance contact support@immigrationworkspace.com

7. AI Generated Content — Disclaimer

7.1 Nature of AI Generated Content

Critical Disclaimer: All content generated by the AI features of Immigration Workspace — including but not limited to cover letters, supporting statements, refusal analyses, risk scores, eligibility assessments, and case intelligence reports — is produced by artificial intelligence and must be treated as a draft only. All AI-generated outputs must be reviewed, verified, and approved by a qualified immigration practitioner before use in any real case or submission to the Home Office or any other body.

7.2 Accuracy and Limitations

While our AI is trained specifically on UK immigration routes and Home Office requirements we make no warranty that AI-generated content is accurate, complete, current, or suitable for any particular purpose.

Immigration rules and Home Office guidance change frequently. It is the responsibility of the practitioner to verify all AI-generated content against the current version of the Immigration Rules and relevant Home Office guidance before use.

• AI-generated risk scores are indicative only and do not guarantee any outcome
• Refusal predictions are probabilistic assessments and not definitive judgements
• Eligibility assessments are based on the information provided and may not account for all individual circumstances
• Document drafts require professional review before submission

7.3 User Responsibility

By using the AI features of Immigration Workspace you acknowledge and accept that:

• You are a qualified professional responsible for reviewing all AI-generated outputs
• You will not submit AI-generated documents without appropriate professional review
• You accept full professional and legal responsibility for any documents you submit using content generated by this platform
• Ascend General Consultants Ltd accepts no responsibility for outcomes resulting from the use of AI-generated content

8. Not Legal Advice

8.1 No Legal Advice

Not Legal Advice: Immigration Workspace does not provide legal advice of any kind. Nothing on this platform — including AI-generated documents, eligibility assessments, risk scores, refusal analyses, case intelligence reports, or any other feature output — constitutes legal advice. The platform is a productivity and drafting tool for use by qualified professionals only.

8.2 No Solicitor-Client Relationship

Use of Immigration Workspace does not create any solicitor-client relationship, adviser-client relationship, or any other professional relationship between Ascend General Consultants Ltd and any user or their clients.

8.3 Seek Independent Advice

Individuals with immigration matters should always seek advice from a qualified and appropriately regulated immigration practitioner. Do not rely on anything generated by this platform as a substitute for professional legal advice.

9. Intellectual Property

9.1 Our Intellectual Property

All intellectual property rights in Immigration Workspace — including but not limited to the platform software, design, code, AI models, prompts, training data, content, trademarks, logos, and documentation — are owned by or licensed to Ascend General Consultants Ltd.

Nothing in these terms transfers any intellectual property rights to you. Your subscription grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the platform for the purposes set out in these terms only.

9.2 Your Content

You retain ownership of all data and content you upload to or create within Immigration Workspace including case information, client data, uploaded documents, and notes.

By uploading content to the platform you grant Ascend General Consultants Ltd a limited licence to process, store, and use that content solely for the purpose of providing the platform services to you. We do not use your client data to train our AI models.

9.3 AI Generated Outputs

Documents and outputs generated by the AI features of the platform using data you provide are made available to you for your professional use. You are responsible for ensuring that your use of AI-generated outputs complies with all applicable laws and regulations.

9.4 Prohibited Intellectual Property Actions

You must not:

• Copy, reproduce, or distribute any part of the platform without our written consent
• Attempt to reverse engineer or decompile any part of the platform
• Use our trademarks, logos, or brand assets without prior written permission
• Create derivative works based on the platform or its content

10. Your Data and Privacy

10.1 Data Protection

We are committed to protecting your data and the data of your clients. Our data practices comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Ascend General Consultants Ltd is registered with the Information Commissioner's Office (ICO), registration number C1905899.

Full details of how we collect, use, store, and protect your data are set out in our Privacy Policy available at immigrationworkspace.com/privacy

10.2 Your Responsibilities as Data Controller

GDPR Responsibility: When you use Immigration Workspace to store and process personal data relating to your clients and applicants you are acting as the data controller for that personal data. You are responsible for ensuring that you have an appropriate legal basis for processing that data and that you comply with all applicable data protection obligations. Ascend General Consultants Ltd acts as a data processor in relation to your clients' personal data.

10.3 Data Security

We implement the following security measures to protect your data:

• Encryption of all data in transit using TLS
• Encryption of all data at rest
• Two-factor authentication availability for all accounts
• Regular security monitoring and infrastructure reviews
• Access controls limiting staff access to user data
• Secure data deletion procedures upon account closure

10.4 Data Deletion

You may request deletion of your account and all associated data at any time through your profile settings or by contacting us at support@immigrationworkspace.com

Upon a verified deletion request all your personal data and case data will be permanently deleted from our systems within 30 days.

11. Client Portal and Third Party Access

11.1 Client Portal

The client portal feature allows you to invite your clients (visa applicants) to access a limited view of their own case information. By inviting a client to the portal you confirm that:

• You have informed the client about how their data is processed on this platform
• You have appropriate authority to share their case information via the portal
• The client has been made aware that their account is subject to these Terms of Service

11.2 Secure Case Sharing

The secure case sharing feature allows you to create time-limited read-only links to share case information with colleagues. You are responsible for ensuring that case sharing is only used for legitimate professional purposes and in compliance with your data protection obligations.

11.3 Third Party Services

Immigration Workspace uses the following third party services to deliver the platform:

• Anthropic Claude — AI processing and document generation
• Stripe — payment processing and subscription management
• Infrastructure and hosting providers — data storage and platform delivery

Use of these third party services is governed by their respective terms of service and privacy policies. We select third party providers that meet appropriate security and data protection standards.

12. Limitation of Liability

12.1 Platform Provided As Is

Immigration Workspace is provided on an "as is" and "as available" basis without any warranty of any kind whether express or implied including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement.

12.2 Limitation of Liability

Limitation of Liability: To the maximum extent permitted by applicable law Ascend General Consultants Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages including but not limited to loss of profits, loss of data, loss of clients, damage to reputation, or any other commercial or economic loss arising from or in connection with your use of Immigration Workspace — even if we have been advised of the possibility of such damages.

12.3 Maximum Liability

To the maximum extent permitted by applicable law our total liability to you for any claim arising from or in connection with these terms or your use of the platform shall not exceed the total subscription fees paid by you to us in the three months immediately preceding the event giving rise to the claim.

12.4 Exceptions

Nothing in these terms shall limit or exclude our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any other liability that cannot be excluded or limited by applicable law

13. Indemnification

13.1 Your Indemnity

You agree to indemnify, defend, and hold harmless Ascend General Consultants Ltd and its directors, officers, employees, agents, and licensors from and against any and all claims, damages, losses, costs, and expenses (including reasonable legal fees) arising from or in connection with:

• Your use of Immigration Workspace in breach of these terms
• Your violation of any applicable law or regulation
• Your violation of any third party rights including data protection rights
• Any immigration advice or service you provide to your clients using outputs from this platform
• Any claim by your clients arising from documents prepared using this platform

14. Platform Availability and Modifications

14.1 Platform Availability

We aim to maintain high platform availability but we do not guarantee uninterrupted access to Immigration Workspace. The platform may be temporarily unavailable due to:

• Scheduled maintenance — we will endeavour to provide advance notice
• Unplanned technical issues or infrastructure failures
• Events outside our reasonable control
• Third party service disruptions

14.2 Platform Modifications

We reserve the right to modify, update, or discontinue any feature of Immigration Workspace at any time. We will endeavour to provide advance notice of significant changes that materially affect your use of the platform. We are not liable for any loss resulting from changes to or discontinuation of any platform feature.

14.3 Force Majeure

We are not liable for any failure or delay in providing the platform resulting from circumstances beyond our reasonable control including but not limited to natural disasters, pandemics, war, government action, infrastructure failures, or third party service outages.

15. Third Party Services and Integrations

15.1 Third Party Links

Immigration Workspace may contain links to third party websites or services. We are not responsible for the content, privacy practices, or terms of any third party website or service. Access to third party services is at your own risk.

15.2 AI Provider

Our AI features are powered by Anthropic's Claude AI. Use of the AI features of the platform is subject to Anthropic's usage policies in addition to these terms. We are not responsible for any changes to the availability or capabilities of the underlying AI model.

15.3 Payment Processing

Payment processing is handled by Stripe. By subscribing to a paid plan you agree to Stripe's terms of service. We do not store your full payment card details on our systems.

16. Termination

16.1 Termination by You

You may terminate your account at any time by cancelling your subscription through your billing dashboard or by contacting us at support@immigrationworkspace.com

Termination does not entitle you to a refund of any prepaid subscription fees except as set out in Section 6 of these terms.

16.2 Termination by Us

We reserve the right to terminate your access to Immigration Workspace immediately and without notice if:

• You have materially breached these Terms of Service
• We are required to do so by law or court order
• We have reasonable grounds to believe your use of the platform is causing harm to others or to the platform

16.3 Effect of Termination

Upon termination all licences granted to you under these terms will immediately cease. You must stop using the platform. Provisions of these terms that by their nature should survive termination will continue to apply including Sections 7, 8, 9, 12, 13, and 17.

17. Governing Law and Disputes

17.1 Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales.

17.2 Dispute Resolution

In the event of any dispute arising from or in connection with these terms or your use of Immigration Workspace we encourage you to contact us in the first instance to seek an informal resolution at:

support@immigrationworkspace.com

We will endeavour to respond to all complaints and disputes within 5 business days and to resolve matters fairly and promptly.

17.3 Jurisdiction

If informal resolution is not possible any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales unless applicable consumer protection law in your country of residence provides otherwise.

18. Changes to These Terms

18.1 Our Right to Update

We reserve the right to update or modify these Terms of Service at any time. We will notify you of material changes by:

• Sending an email notification to the address registered to your account
• Displaying a prominent notice within the platform
• Updating the "Last Updated" date at the top of this page

18.2 Continued Use

Your continued use of Immigration Workspace after the effective date of any updated terms constitutes your acceptance of those updated terms. If you do not agree to the updated terms you must stop using the platform and cancel your subscription before the updated terms take effect.

19. Entire Agreement

19.1 Complete Agreement

These Terms of Service together with our Privacy Policy and any other policies referenced herein constitute the entire agreement between you and Ascend General Consultants Ltd in relation to your use of Immigration Workspace and supersede all prior agreements and understandings.

19.2 Severability

If any provision of these terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction that provision shall be modified to the minimum extent necessary to make it enforceable or severed from these terms. The remaining provisions shall continue in full force and effect.

19.3 No Waiver

Our failure to enforce any right or provision of these terms shall not constitute a waiver of that right or provision.

19.4 Assignment

You may not assign or transfer your rights or obligations under these terms without our prior written consent. We may assign our rights and obligations under these terms to a third party in connection with a merger, acquisition, or sale of assets with reasonable notice to you.

20. Contact Us

20.1 How to Reach Us

For any questions, concerns, or complaints relating to these Terms of Service or your use of Immigration Workspace please contact us using the details below. We aim to respond to all enquiries within one business day.

Ascend General Consultants Ltd — Immigration Workspace

Registered in England and Wales, company number 16315187

Unit 82a James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE

ICO Registration Number: C1905899

General Support: support@immigrationworkspace.com

Legal and Compliance: support@immigrationworkspace.com

Data Protection: support@immigrationworkspace.com

Billing and Payment: support@immigrationworkspace.com

Response time: Within one business day

20.2 Related Policies

Please also review our related policies which form part of your agreement with us:

• Privacy Policy
• Cookie Policy
• GDPR Statement

✓ We Are Here to Help
If you have any concerns about these terms or how the platform works please reach out before taking any action. We are committed to resolving issues fairly and promptly. Email us at support@immigrationworkspace.com and we will get back to you within one business day.